Online Purchases: Currently we do not offer online purchases directly through the website. We do not offer this service, as we believe in getting to know each and everyone of our clients whether it be through in person consultations or via email or phone. We truly pride ourselves in understanding our customers needs and wants and believe we can only achieve this through really listening to and interacting with our clients. If you would like to purchase a piece that is shown on the website, please feel free to contact us through our online contact sheet and we will respond within a timely manner.
Custom Orders: Although we design a full collection for Bridal once a year and fascinator collections each season, we know that some clients would prefer to have a design custom made for themselves. Whether that be a custom colour, a custom embellishment or a whole new design! We welcome this opportunity to create something uniquely special for you. Please don't hesitate in contacting us, we would be happy to consult with you on a custom design.
Inspiration: While we appreciate and welcome inspiration photos when creating custom designs, we regret to inform that we will not emulate another designer's work. Please respect our decision to create rather than duplicate.
Returns: As we don't carry an inventory, each item is created on a per order basis, therefore we can not offer any returns. If for any reason you are not happy with your product, we will gladly correct it to your specifications and exchange it, however we do not offer returns at this time.
Lead Time: Due to the fact that all of our items are made on a per order basis and all materials are ordered in specifically for each confirmed order, we require a minimum of 3 months for bridal orders and 1 1/2 months for all other types of orders. Orders are normally delivered within 1 month of the Wedding Date or Event date. Please ensure that enough time is provided between consultation/order placement date to accomodate our 3 month lead time.
Deposits: All orders are subject to a 20% Non-Refundable Deposit upon confirmation (payable via cash, cheque, paypal or email money transfer) Deposits are required within 1 week of receiving quote sheet.
Cancelletions: While we know that life happens and sometimes orders need to be cancelled, orders that are cancelled prior to the fascinators being created will not incur an additional charge. Orders that are cancelled after the product has already been made are subject to a 25% cancellation/restocking fee.
Quotes: All orders that are confirmed will be sent out a quote sheet to the client within 2 weeks outlining all details and deposit amount. (We apologize for the delay, but during bridal season we are incredibly busy)
Rush Orders: During the Bridal Seasons and Holiday seasons we are extremely busy meeting with clients and filling orders, however, we know that sometimes there are those few instances where a rush order is necessary. We will accommodate most rush orders (we consider orders with a 1 month turn over to be rush, anything less then 1 month, we can not accomodate, unless we currently have the materials in stock. You will be informed at time of meeting or email consultation whether we can accomodate your order) However, rush orders to incur a $35.00 upcharge on the final cost of an order. Please note that this does not include the overnight rush shipping cost.
Shipping: Currently we can ship across the world. We ship Xpress Post via Canada Post. Please contact us for rates.
Payment: We currently accept Cash & Cheque (in person only), Paypal and Interac Money Transfer. We do not offer Credit Card payments at this time. Please note that Ontario Residents must pay 13% HST
Wholesale: We do offer wholesale opportunities. Unfortunately we can not accomodate all Wholesale opportunities at this time, however, please do not hesistate to contact us and request a wholesale catalogue!
**Please note, that do to the handmade nature of our product, no two pieces look exactly alike. We will do our best efforts to make each design as close to the original as possible, however, the beauty of our fascinators is that they are all unique in their own way***